What personal information do we collect?
We collect personal information from you when you register on our site, subscribe to our services or fill out a form. Personal information includes personally identifiable information such as your name, address and email and includes information about your service subscription and payment information. Publicly available information, such as a public directory listing of your name, address, and telephone number are not considered personal information.
When registering on our site or subscribing for services, as appropriate, you may be asked to provide: your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your personal information for?
Any of the personal information we collect from you may be used in one of the following ways:
- To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the services requested.
- To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you
- To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs
- To send periodic emails – The email address you provide may be used to send you information and updates pertaining to your services, in addition to receiving occasional company news, updates or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Your Personal Information will not be used for any other purpose without your consent.
How do we process and store your personal information?
As we grow, we may have an international presence, and you agree that to facilitate the use or functioning of our services, your personal information may be processed or stored in Canada and the United States of America. While your personal information is processed and stored outside of Canada, in the United States of America, you agree that it will be subject to the laws of the United States of America, including legislation, regulations and the orders of any courts or other lawful authorities, including lawful orders for disclosure. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of us.
We retain your personal information only as long as necessary to facilitate the use of our services. When your cancel your subscription to our services, we will take steps to have your personal information deleted and erased.
How do we protect your personal information?
We implement a variety of security measures to maintain the safety of your personal information when enter, submit, or access your personal information.
We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider(s)’ database, only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
After a transaction, your private information (credit cards, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Most Web browsers are initially set up to accept cookies. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still subscribe for our services over the telephone or by contacting our customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your personal information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information or information that has been rendered anonymous may be provided to other parties for marketing, advertising, or other uses.
We will try to ensure that information about you is accurate, complete and up-to-date. However, please inform us of any change of name, address or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information in order to verify and update it.
If you have any questions about the collection, use or disclosure of your Personal Information or if you simply want to know whether we have any of your Personal Information on file, you may contact our Privacy Compliance Officer. Except in limited circumstances, as specifically provided by applicable privacy legislation, we can tell you whether we hold Personal Information about you.
This policy was last modified on October 13, 2020.
We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information. We will describe the complaint procedures to anyone who makes inquiries or lodges complaints.
If you are not satisfied with the response from our Privacy Compliance Officer after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable.